- Introduction
Here at, Chimera Crochet, we value customer satisfaction and strive to provide high-quality products. However, we understand that sometimes refunds may be necessary. This Refund Policy outlines the terms and conditions for getting a refund on products purchased from our website.
- Eligibility
- You must contact within 14 days of receipt of your products.
- You must be able to provide proof of purchase and evidence of the condition of which you received your product.
- Products that have been damaged, worn, or altered in any way, that is not courier delivery damage, are not eligible for a refund.
- Refund Options
- Full Refund: We will issue a full refund for the product price, minus any shipping costs, if the product is evidenced as damaged upon arrival within the eligible timeframe.
- Refund Processing
- Refunds will be processed within timeframe, 5-7 business days, after receiving evidence of the eligible damages within the eligible timeframe.
- Refunds will be issued in the original payment method, unless otherwise specified by the customer.
- Refunds may take, 3-5 business days, to appear on the customer’s account, depending on their financial institution
- Changes to this Policy
- We reserve the right to modify this Refund Policy at any time, without notice.
- Changes will be effective upon posting on our website.
- Contact Us
- If you have any questions or concerns about this Refund Policy, please contact our customer service team at [email protected] or using the contact us form on the website.
By purchasing from our website, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.